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Shipping Policy

1. Shipping Process:​

  • We offer nationwide shipping within India for all orders placed on our website.

  • Once your order is confirmed, it will be processed and dispatched within [number] business days.

  • You will receive a shipping confirmation email with tracking details once your order has been dispatched.

2. Shipping Methods and Charges:

  • We partner with reliable courier services to ensure timely and secure delivery of your order.

  • Shipping charges may vary depending on the weight and dimensions of the package, as well as your location.

  • Shipping charges will be calculated and displayed at checkout before you complete your purchase.

3. Estimated Delivery Time:

  • Delivery times may vary depending on your location and the shipping method selected.

  • Estimated delivery times typically range from 4 to 10 business days from the date of dispatch.

4. Shipping Restrictions:

  • We currently ship only within India. International shipping is not available at this time.

  • Deliveries to certain remote locations may take longer than usual.

5. Order Tracking:

  • You can track the status of your order using the tracking number provided in the shipping confirmation email.

  • Alternatively, you can log in to your Maati Ghar account and track your order directly from our website.

6. Shipping Updates:

  • We strive to keep you informed about the status of your order at every step of the shipping process.

  • You will receive email notifications for order confirmation, dispatch, and delivery.

7. Shipping Queries:

  • If you have any questions or concerns regarding shipping, please contact our customer support team at [email address] or [phone number].

  • We are here to assist you with any shipping-related inquiries you may have.

Return & Exchange Policy

1. Return Eligibility:

  • We want you to be completely satisfied with your purchase from Maati Ghar. If for any reason you are not happy with your order, you may return it for a refund or exchange.

  • To be eligible for a return or exchange, the item must be unused, in its original condition, and returned within 7 days of receipt.

2. Return Process:

  • To initiate a return or exchange, please contact our customer support team at maatikaghar@gmail.com or 7260815628 within 7 days of receiving your order.

  • Our team will provide you with instructions on how to return the item and arrange for its pickup from your location.

3. Refund or Exchange:

  • Once we receive the returned item and verify its eligibility, we will process your refund or exchange.

  • Refunds will be issued to the original payment method used for the purchase within 7 working days, and exchanges will be subject to product availability.

4. Return Shipping:

  • Return shipping costs are the responsibility of the customer, unless the return is due to a defect or error on our part.

  • We recommend using a trackable shipping service for returning your item to ensure its safe arrival.

5. Damaged or Defective Items:

  • If you receive a damaged or defective item, please contact us immediately upon receipt.

  • We will arrange for a replacement or refund for the damaged or defective item at no additional cost to you.

6. Return Exceptions:

  • Certain items, such as personalized or custom-made products, may not be eligible for return or exchange unless they are defective or damaged.

  • Final sale and clearance items are also non-returnable and non-refundable.

7. Return Queries:

  • If you have any questions or concerns regarding returns or exchanges, please feel free to reach out to our customer support team.

  • We are here to assist you and ensure that you have a seamless shopping experience with Maati Ghar.

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