1. Shipping Process:​

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• We offer nationwide shipping within India for all orders placed on our website.

• Once your order is confirmed, it will be processed and dispatched within [number] business days.

• You will receive a shipping confirmation email with tracking details once your order has been dispatched.

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2. Shipping Methods and Charges:

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• We partner with reliable courier services to ensure timely and secure delivery of your order.

• Shipping charges may vary depending on the weight and dimensions of the package, as well as your location.

• Shipping charges will be calculated and displayed at checkout before you complete your purchase.

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3. Estimated Delivery Time:

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• Delivery times may vary depending on your location and the shipping method selected.

• Estimated delivery times typically range from 4 to 10 business days from the date of dispatch.

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4. Shipping Restrictions:

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• We currently ship only within India. International shipping is not available at this time.

• Deliveries to certain remote locations may take longer than usual.

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5. Order Tracking:

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• You can track the status of your order using the tracking number provided in the shipping confirmation email.

• Alternatively, you can log in to your Maati Ghar account and track your order directly from our website.

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6. Shipping Updates:

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• We strive to keep you informed about the status of your order at every step of the shipping process.

• You will receive email notifications for order confirmation, dispatch, and delivery.

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7. Shipping Queries:

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• If you have any questions or concerns regarding shipping, please contact our customer support team at [email address] or [phone number].

• We are here to assist you with any shipping-related inquiries you may have.

1. Return Eligibility:

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• We want you to be completely satisfied with your purchase from Maati Ghar. If for any reason you are not happy with your order, you may return it for a refund or exchange.

• To be eligible for a return or exchange, the item must be unused, in its original condition, and returned within 7 days of receipt.

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2. Return Process:

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• To initiate a return or exchange, please contact our customer support team at maatikaghar@gmail.com or 7260815628 within 7 days of receiving your order.

• Our team will provide you with instructions on how to return the item and arrange for its pickup from your location.

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3. Refund or Exchange:

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• Once we receive the returned item and verify its eligibility, we will process your refund or exchange.

• Refunds will be issued to the original payment method used for the purchase within 7 working days, and exchanges will be subject to product availability.

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4. Return Shipping:

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• Return shipping costs are the responsibility of the customer, unless the return is due to a defect or error on our part.

• We recommend using a trackable shipping service for returning your item to ensure its safe arrival.

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5. Damaged or Defective Items:

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• If you receive a damaged or defective item, please contact us immediately upon receipt.

• We will arrange for a replacement or refund for the damaged or defective item at no additional cost to you.

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6. Return Exceptions:

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• Certain items, such as personalized or custom-made products, may not be eligible for return or exchange unless they are defective or damaged.

• Final sale and clearance items are also non-returnable and non-refundable.

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7. Return Queries:

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• If you have any questions or concerns regarding returns or exchanges, please feel free to reach out to our customer support team.

• We are here to assist you and ensure that you have a seamless shopping experience with Maati Ghar.